How can we help you?
How do I open a Woolwich Account? +
To open a Woolwich account, you can simply visit https://bankwoolwich.com/enroll.php fill, the form and follow the guided steps. Your account can be up and ready in as little as 30mins. You can also download our account opening form at https://bankwoolwich.com/account-documents.pdf
Is there an age requirement for a Woolwich Account? +
Yes, to open a Woolwich account, you must be at least 18 years old. If you are under 18, you may need parental consent or a different type of account.
What documents are needed to open a personal account? +
You will need to provide a valid ID (passport, driver's license, or other government-issued identification) to verify your identity. Other documents may be required based on your country of residence or account type.
How can I add money to my new account? +
A Bitcoin transfer is a fast and easy way to fund your account. You’ll need our dedicated wallet for sending fund processing and your account details, which can be found on the right side of your account page. On this page, you will be able to find all of the necessary banking details for sending and receiving funds.
How long does it take money to reach my account? +
The time it takes for the money to reach your account depends on various factors like the payment network, country of the sending bank, currency used, intermediary banks, and the time the payment was executed. Crypto transactions like Bitcoin are usually completed within minutes.
Are there any transfer limits? +
There may be limits on the amount you can send or receive depending on your account type, verification level, and the transfer method used. Please refer to your account settings for more details.
Why are my transfers still pending? +
Pending transfers may be due to various factors such as payment network delays, verification checks, or the need for additional documentation. Please allow some time for the transfer to complete, or contact support if the status doesn’t update within a reasonable timeframe.
What does "Supporting Document" mean when doing a new transfer? +
"Supporting Document" refers to additional documentation required to verify the transaction or identity, such as invoices, contracts, or proof of source of funds.
How can I manage my beneficiaries? +
You can manage your beneficiaries through your Woolwich account dashboard. Simply log in and go to the "Beneficiaries" section, where you can add, update, or delete beneficiaries as necessary.
Are my funds safe? +
Yes, your funds are safe. We use the latest encryption and security technologies to protect your account and funds. Additionally, we comply with industry standards for data protection.
What do I do if I forgot my passcode? +
If you've forgotten your passcode, you can reset it by selecting "Forgot Passcode" on the login page and following the instructions sent to your registered email.
What if my phone has been lost or stolen? +
If your phone has been lost or stolen, immediately contact Woolwich customer support to disable your account's 2FA access and secure your account. You can also change your login details from another device.
What if I’m unable to verify my identity? +
If you're unable to verify your identity, you may need to provide additional documentation or contact customer support for further assistance. Your account may be temporarily limited until identity verification is complete.
How do I cancel my outgoing transfer? +
If your transfer has not been processed yet, you can cancel it directly from the "Transfers" section of your account. If it has already been processed, it cannot be canceled, but we may be able to help you with a dispute depending on the situation.
Why has my transfer been canceled? +
Your transfer may have been canceled due to insufficient funds, an error in the transfer details, or because of a failed verification process. Please check your transfer details or contact support for assistance.
How can I print a payment confirmation? +
You can print a payment confirmation directly from your Woolwich account dashboard after the transaction is completed. Go to the "Transactions" section, select the transaction, and choose "Print Confirmation".
How can I change my login phone number? +
You can update your phone number by going to the "Profile" section of your Woolwich account settings. Ensure your new phone number is linked to your 2FA (two-factor authentication) for added security.
How can I change my email?+
To change your email address, navigate to the "Profile" settings of your account. We will send you a verification link to your new email to complete the change.
Close my Woolwich account +
If you wish to close your account, please contact Woolwich customer support, and they will guide you through the account closure process.
Government tax on international and interbank transfers +
Some countries impose taxes or duties on international and interbank transfers. The exact tax rates depend on the origin and destination of the funds, as well as the currencies involved. Woolwich will inform you of any relevant charges during the transfer process.
How can I change my email?+
To change your email address, navigate to the "Profile" settings of your account. We will send you a verification link to your new email to complete the change.
Close my Woolwich account +
If you wish to close your account, please contact Woolwich customer support, and they will guide you through the account closure process.